Return, Refund & Shipping Policy

At Rugwave, every rug is handmade with care and crafted especially for you. Since each order is custom-made, we encourage you to review your design, size, and shipping details carefully before placing your order.

Returns & Refunds

As all Rugwave rugs are made-to-order and personalized, production begins only after your order is confirmed and payment has been successfully received.

For this reason, we do not accept returns, exchanges, or refunds for custom-made products due to a change of mind, incorrect size selection, or personal preference.

We appreciate your understanding, as every rug is created specifically for you and cannot be resold.

Damaged or Incorrect Orders

We carefully inspect every rug before it leaves our workshop to ensure it reaches you in excellent condition.

However, if your order arrives damaged during transit or you receive the wrong product, we're here to help.

To report a damaged or incorrect order, please:

Share an unedited unboxing video showing the package being opened from start to finish.

Include clear photos of the product and its packaging, if requested.

Once our team reviews your request, we'll work with you to find the best possible solution, which may include a replacement or another appropriate resolution.

All exchanging products will be delivered within 15 days.

You need to return the products within 7 days after delivery.

Once the refund is approved it will take 10 days to credit to the original payment method.

Please note that claims made after the reporting period or without the required evidence may not be eligible for review.

Order Cancellations

Since production begins shortly after your order is confirmed, cancellation requests can only be considered before production starts.

Once your rug has entered production, the order cannot be cancelled.

If you need to make changes to your order, please contact us as soon as possible after placing it, and we'll do our best to assist you.

Shipping Process

Once your order is confirmed, our team begins handcrafting your rug.

As every rug is made by hand,Once the order is placed it will take 15-20 days to deliver to the given address.
. During busy seasons or for highly detailed custom designs, production may take slightly longer.

You'll receive shipping confirmation and tracking details once your order has been dispatched.

Shipping & Delivery

We work with trusted third-party courier partners to deliver your order safely.

Delivery times may vary depending on:

Your delivery location

Courier partner operations

Weather conditions

Public holidays

Other unforeseen circumstances

While we always aim to deliver your order as quickly as possible, occasional delays may occur that are beyond our control. We appreciate your patience and understanding.

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate when placing your order.

Rugwave cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete delivery information provided by the customer.