Privacy Policy
At Rugwave, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.
By using our website or purchasing from Rugwave, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Rugwave, we may collect the following information:
Personal Information
When you place an order, contact us, or submit a customization request, we may collect:
Full Name
Email Address
Phone Number
Shipping Address
Billing Address
PIN/ZIP Code
Order Details
Custom design requests
Images, logos, artwork, or other files you upload for personalized rugs
Communication history with our support team
Payment Information
Payments are processed through secure third-party payment providers. Rugwave does not store your complete credit card, debit card, UPI, or banking information on its own servers.
Automatically Collected Information
When you visit our website, we may automatically collect information such as:
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on the Website
Referral Source
Cookies and Similar Technologies
This information helps us improve our website, products, and customer experience.
2. How We Use Your Information
We use your information only for legitimate business purposes, including:
Processing and fulfilling your orders.
Designing and manufacturing your custom rugs.
Communicating order confirmations, production updates, shipping information, and customer support.
Responding to your inquiries.
Improving our website, products, and services.
Preventing fraudulent transactions and maintaining website security.
Complying with applicable legal and regulatory obligations.
Sending promotional emails, offers, or updates where you have chosen to receive them. You may opt out at any time.
3. Custom Orders
Since Rugwave specializes in personalized handmade rugs, you may provide custom artwork, logos, images, text, or design references.
By submitting such content, you confirm that you have the necessary rights or permission to use it for the purpose of creating your custom rug.
Rugwave reserves the right to refuse or cancel requests that infringe intellectual property rights or violate applicable laws.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance.
Remember your preferences.
Understand how visitors use our website.
Analyze website traffic and user behavior.
Enhance your shopping experience.
Most browsers allow you to disable cookies through their settings. However, doing so may affect certain features or functionality of the website.
5. Sharing of Information
Rugwave does not sell, rent, or trade your personal information to third parties.
We may share your information only when necessary with trusted service providers, including:
Payment gateway providers
Shipping and logistics partners
Website hosting providers
Technology and analytics providers
Customer support tools
These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable laws and contractual obligations.
We may also disclose information where required by law, legal process, court order, or government authority.
6. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, misuse, or loss.
While we take commercially reasonable steps to safeguard your information, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
Complete your orders.
Provide customer support.
Meet legal, accounting, tax, and regulatory requirements.
Resolve disputes.
Enforce our agreements.
When your information is no longer required, we will take reasonable steps to securely delete or anonymize it where appropriate.
8. Your Rights
Subject to applicable laws, you may have the right to:
Access your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where applicable.
Withdraw consent for marketing communications.
Request information about how your data is being processed.
To exercise any of these rights, please contact us using the details provided below. We will make reasonable efforts to respond within a reasonable timeframe.
9. Third-Party Services
Our website may include links to third-party websites or services. Rugwave is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of those third parties before providing any personal information.
10. Children's Privacy
Our website is not directed toward children under the age required by applicable law to provide consent for data processing without parental involvement. We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected, we will take reasonable steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page with the revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the contact details available on the Rugwave website.
We will make reasonable efforts to address your inquiries promptly and in accordance with applicable laws.
Thank you for trusting Rugwave. We are committed to handling your personal information responsibly while providing a secure and enjoyable shopping experience.